TERMS AND CONDITIONS

RULES AND REGULATIONS

www.onlineksrtcswift.com and Ente KSRTC Neo-oprs android & iOS app of The Kerala State Road Transport Corporation, popularly known as KSRTC, offers the opportunity for reserving tickets through internet in addition to the existing facility to book the tickets from the various reservation counters of the Corporation or from authorized private franchise counter. KSRTC's rules for reservation of tickets apply to all such transactions along with the terms and conditions imposed for Internet based booking. Kindly read the terms and conditions applicable to Internet booking through the KSRTC web site before using this portal.

USER REGISTRATION

Tickets can be reserved as a registered user or as a guest user. If you are a frequent traveler, it is advisable to register your credentials in reservation for your convenience and ease in using this portal. No user can register more than once on the site using the unique data. You will receive an otp bases password and account designation upon completing our registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. Ensure that you Logout from your account at the end of each session. KSRTC cannot and will not be liable for any loss or damage arising from your failure to comply with this. Terms and conditions specified is applicable for registered users and guest users.

AGREEMENT

Once you reserve tickets on this site, you are deemed to have agreed to the terms and conditions set forth below. Once you have clicked the 'I Agree to the Terms and conditions' button, you have entered into a formal agreement with KSRTC for the purpose of transactions on this website. If a user violates the terms and conditions or use by registering more than one user id and or booking tickets on such multiple userid, KSRTC reserves the right to deactivate all such user registration and cancel any or all ticket booked using these registrations without any notice. KSRTC's performance of this agreement is subject to existing laws and legal processes of Government of India, and nothing contained in this agreement is in derogation of KSRTC's right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by KSRTC with respect to such use. You agree that KSRTC may provide details of your use of the website to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the website, at complete discretion of KSRTC.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the reminder of the agreement shall continue in effect.

This agreement constitutes the entire agreement between the customer and KSRTC with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and KSRTC with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

This agreement is made between:

KSRTC and The User - individual, whose details are set out in the User Registration page.

Our Deliverables:

We agree to provide online ticket booking facility to users who agree to the terms and conditions set forth in this document.

In this agreement, the following terms have the meanings stipulated against each:

KSRTC - Kerala State Road Transport Corporation.

Ticket - Means any ticket issued by us. It is an authorization to travel using our ticket booking facility for the specified journey over the network of KSRTC.

E-ticket - Refers to a reservation booked on this website, for the consummation of which the customer prints out an Electronic Reservation Slip which, along with the concerned authorized personal identification, constitutes the authority to travel, in lieu of the regular ticket on standard Stationery.

M-ticket - Communicated to the passenger through mobile phone, while reserving tickets by adding a mobile number. A passenger reserved can travel in the bus using M-ticket

Informative Message - Before departure of bus from source station, an informative message will be communicated to all reserved passengers (Online tickets and counter tickets) while preparing conductor chart. Message contains contact number of the crew and Bonnet number of the bus. This message will not be considered as M Ticket.

Charting time - The time at which the chart for a particular service is prepared.

ERS (Electronic Reservation Slip) - The printout in standard specified Performa containing reservation particulars, and instructions for use that can be used by the passenger along with the relevant authorized Identification, as travel authority for performing the journey. The user of the ERS is governed by these rules and the instructions that are available on the ERS itself.

Authorized ID - Proof of identity of the passenger.

Security:

All payments towards the cost of the tickets issued will be through one of the payment modes provided on the payment page. To ensure security, your card details are NOT stored in our website.

Advance Booking:

Normally 30 days advance booking is possible. However, the number of days fixed for advance booking is liable to be changed.

Maximum Tickets:

A maximum of SIX SEATS can be booked per ticket at a time for a specified journey.

Booking through Internet is allowed round-the-clock on all days including Sundays and holidays. However current booking of e-tickets is possible only up to the charting time for that bus or One Hours before the scheduled departure time from the starting place whichever is earlier.

Bus Stops:

Bus stops and boarding points are defined for different types of services. A passenger can board the bus from his pick-up point mentioned in the reservation ticket only. Under any circumstance he / she wishes to change the pick-up point, it should be intimated to the crew when informative message is communicated. If the same is not communicated to the crew well in advance, passenger will have no right for claiming the seat after the pick-up point from where ticket was reserved.

Reserved passenger has the right to board / alight only at mentioned pick up / drop down point mentioned in his / her ticket.

For Super class services, bus stops only at allotted points.

Service Hours

Service Hours of the Reservation Counters

Inside Kerala :.

• Ernakulam: 06.00 Hrs to 22.00 Hrs

• Ernakulam-Vytilla Hub: 13.00 Hrs to 2100 Hrs

• Guruvayoor :0900 Hrs to 1700 Hrs

• Kalpetta :0800 Hrs to 1900 Hrs

• Kasargode :0800 Hrs to 19.30 Hrs

• Kozhikode :06.00 Hrs to 22.00 Hrs

• Kottayam :06.00 Hrs to 22.00 Hrs

• Kottarakkara :09.00 Hrs to 1700 Hrs

• Kannur :09.00 Hrs to 17.00 Hrs

• Malappuram :12.00 Hrs to 20.00Hrs

• Munnar :09.00Hrs to 17.00Hrs

• Nilambur :09.00Hrs to 17.00Hrs

• Palakkad :06.00 Hrs to 22.00 Hrs

• Perinthalmanna :06.00 Hrs to 22.00 Hrs

• Sultan bathery :07.30 Hrs to 19.30 Hrs

• Thiruvananthapuram Central :06.00 Hrs to 22.00 Hrs

• Thrissrur :06.00 Hrs to 22.00 Hrs

Outside Kerala :.

• Bangalore Majestic :06.00 Hrs to 22.00 Hrs

• Bangalore Satellite :06.00 Hrs to 22.00 Hrs

• Bangalore Santhinagar :07.00 Hrs to 2300Hrs

• Bangalore Kalasipalyam :06.00 Hrs to 22.00 Hrs

• Bangalore Peenya :06.00 Hrs to 2200Hrs

• Coimbatore :1300Hrs to 2100 Hrs

• Mysore :06.00 Hrs to 22.00 Hrs

Service hours are liable to be changed.

SCOPE OF SERVICE

Disclaimer

KSRTC supply the service to you with reasonable care and skill. All rules and regulations applicable for reservation of seats and charging of fare for reservation also apply to reservation through the Internet.

Fare

Basic ticket fare of KSRTC is shown in the reservation portal. While reserving tickets through online, reservation charges, service charge, luxury tax (For AC services) payment gateway charges shall be paid in extra. If tickets are reserved through KSRTC counters / franchisees. Payment gateway charges and service charge will be excluded.

Actual fare on the date of journey will be realized from the passenger i.e. if the reservation is made before any fare revision and the actual date of journey takes place after the fare revision, the revised rate of fares will be made applicable and the difference in fares be collected inside the bus at the time of journey.

Reservation Fee

Rs.10/- per seat is charged for passengers booking seats in advance through online and counters.

Reservation Fee is non-refundable.

Luxury tax

Luxury tax is levied for travel in AC buses as ordered by Govt. of India which is levied @5% of basic ticket charge.

Payment Option

All transactions on Internet are subject to the conditions stipulated by the Financial Gateway and subject to levy of charges.

Facilities Available

• Credit Card / Debit card transactions

• Debit Card + ATM PIN

• Internet Banking

• Wallet / Cash cards

• UPI

Confirmation of Booking

Your booking and reservation will be confirmed online, after completion of transaction process successfully, a unique transaction ID will be automatically generated which should be kept safety for future reference All charges including, fees, duties, taxes etc will be realized from the customer.

If, for any reason, there is failure of transaction / reservation, the entire amount debited from your card account will be credited back automatically with in seven banking days.

Cancellation

e-tickets can be cancelled through concerned reservation portal/website and counter tickets can be cancelled at any of our reservation counters. Tickets purchased from private franchisee counters can be cancelled only at the respective counter. Reservation charges/ Bank charges / Payment Gateway charges are not subject to refund.

Service Cancellation

If any service having advance reservation facility is cancelled, the same will be intimated to all reserved passengers from the concerned unit from where the bus operates. In case of service cancellation, alternate traveling facility will be arranged by KSRTC. Under any circumstance, if alternate arrangements cannot be made, the same will be intimated to all reserved passengers. In such case, passenger is eligible for hundred percent refund of ticket fare (Excluding reservation / payment gateway charges).

After cancellation, amount will be credited back only to the bank account from which payment was made.

NB: Change of account number is not possible while effecting refund.

Online Cancellation

For e-tickets, cancellation is possible through Internet. Passenger will get a cancellation ticket/receipt and KSRTC will credit the amount of refund due, to the customer's account. No cash refund will be allowed. The amount paid by the customer will be refunded electronically after deducting cancellation charges. The cancellation charge is determined by the KSRTC's rules for cancellation based on the time of cancellation and the status of the ticket.

The service charge is not refunded.

Cancellation through Reservation Counters

Cancellation of counter tickets can be done through any of the KSRTC Online Reservation counters during the working hours of each counter. To cancel a ticket, the customer will have to submit a requisition with the original ticket at a KSRTC Reservation counter. Reservation counter will refund the allowable cancellation amount along with a cancellation ticket/receipt.

General Conditions for Cancellation

Cancellation of tickets can be done up to Two Hours before the scheduled departure time from the starting place or before the charting time whichever is earlier.

a.) Refund in failed transactions will be made within seven banking days

b.) If any service having advance reservation facility is cancelled, the same will be intimated to all reserved passengers from the concerned unit from where the bus operates. In case of service cancellation, alternate traveling facility will be arranged by KSRTC. Under any circumstance, if alternate arrangements cannot be made, the same will be intimated to all reserved passengers. In such case, passenger is eligible for hundred percent refund of ticket fare (Excluding reservation / payment gateway charges). For effecting refund, passenger shall cancel the ticket in reservation portal within 30 days from date of travel. After cancellation, amount will be credited back only to the bank account from which payment was made. Change of account number is not possible while effecting refund.

c.) Cancellation Fees The cancellation slabs (excluding the reservation fee, which is not refundable) are as shown below.

Cancellation Slab Details

• No Cancellation Fee Before 72 Hrs

• Fee at 10% of the basic fare Between 72 hours and 48 hours before the departure time. (90% is refundable to the passenger)

• Fee at 25% of the basic fare Between 48 hours and 24 hours before the departure time. (75% is refundable to the passenger)

• Fee at 40% of the basic fare Between 24 hours and 12hour before the departure time. (60% is refundable to the passenger)

• Fee at 50% of the basic fare Between 12 hours and 2 hours before the departure time. (50% is refundable to the passenger)

• No refund Less than two hours before the departure time and at/after the departure of trip.

No cancellation is allowed in CITY RIDE Service category.

ID Proof

Passenger should carry authorized ID mentioned while booking the e-ticket in original during journey and same will be accepted as proof of identity failing which the ticket will be considered as void.

Pre/postpone of Ticket

Preponement / postponement of tickets is allowed for tickets booked through KSRTC counters and franchisee counters only.

Preponement / postponement of tickets is allowed up to 24 hours prior to departure time.

Change in number of passengers (including composition) is not allowed.

Preponed / postponed ticket is allowed cancellation under 50% refund slab only.

Transaction/Duration Transaction Fee Remarks

Preponement charges:

upto 24 hours before departure Transaction fee of Rs.60/ per seat and reservation fee. Preponement and postponement is not allowed within 24 hours before departure.

Postponement charges:

a. upto 72 hours before departure Transaction fee of Rs.40/ per seat and reservation fee Preponement/postponement is allowed only once.

b. Between 72 hours and 24 hours before departure time Transaction Fee of Rs.90/- per seat and reservation fee. Prepone/postponed tickets will be allowed under cancellation 50% refund slab up to 2 hours before departure.

Link Ticket

Passengers can book their link tickets through the KSRTC counters and Franchisee counters. Passengers who can reach their destination by booking the tickets in two services. The minimum time gap between two link buses will be 1hrs. And the reservation fee will be treated as fee for a single seat.

Feeder Services

Passengers who booked in interstate services are eligible for free travel in FAST PASSENGER and below classes of services to their boarding point.

To avail this offer, please carry your travel document and ID Card.

Free travel can be avail up to 30KM from Boarding point and free travel is allowed only up to two hours before the departure time from boarding point.

Discounts

Discount for Return Ticket:

If the passenger Books a ticket with return journey- 10% discount on return journey basic fare.

Group Discount:

A passenger Books a group ticket, the reservation fee will be treated as fee for a single seat. Minimum of 4 Tickets to be booked by a single transaction.

Modify Ticket

Passenger can modify the boarding point or dropping point after booking. And this feature is available in counter tickets.

SPECIAL SERVICES

Additional Services

As per the traffic demand, KSRTC is operating additional services to demanded locations. Those seats can be booked through booking portal. The Fare may vary in these services subject to the traffic conditions.

CITY RIDE- Terms and Conditions

The double-decker services operated by KSRTC-BTC can be reserved through the KSRTC booking portal.